Knowledge Base Your audience Create and embed a form

Create and embed a form

A form collects signups on your website and saves each one as a Contact. You build it in RadarSend, paste the code into your page, and style it with your own CSS. RadarSend doesn’t add any styling of its own.

Create the form#

  1. In the sidebar, open Forms and click Create form.
  2. Give it a Name. Only your team sees it.
  3. Under Fields, add what you want to ask. Every form starts with an email field. You can’t remove it, because the email address is how RadarSend knows who the contact is. Click Add field to pick one of your contact fields, Create a custom field, or Add a consent checkbox.
  4. Turn on Required for anything people have to fill in. Turn on Multi-line for a bigger text box.
  5. Under On submit, pick any email types to subscribe people to and any lists to add them to.
  6. Under Emails, turn on Confirmation email if you want people to confirm their address first (double opt-in). Turn on Notify your team to get an email for each response.
  7. Under Settings, write the Success message people see after they send the form, or add a Redirect URL to take them to a page instead. Add your website under Accept submissions from so the form only works there.
  8. Click Create form.

Each field saves to the matching field on the Contact, so answers are ready to use in a Segment right away.

Add it to your site#

Click Snippet at the top of the form, then Copy. You can also copy it from the Forms list, using the copy icon on the form’s row.

The snippet is the form’s HTML plus a script tag:

<form data-sonarsend-form="frm_abc123">
  <label>Email</label>
  <input name="email" type="email" required>
  <label>Service</label>
  <select name="service">
    <option value="">Select…</option>
    <option value="Website">Website</option>
    <option value="Branding">Branding</option>
    <option value="Other">Other</option>
  </select>
  <button type="submit">Submit</button>
</form>
<script src="https://t.example.com/_q/forms.js" async></script>

Paste both parts into your page where the form should go. Change the labels, layout and styling however you like. Just keep:

  • the data-sonarsend-form attribute on the form, and
  • each input’s name. It tells RadarSend which field the answer belongs to. Change it and the answer won’t reach the contact.

Leave the script address as it is. It points at your tracking domain (t.example.com here), and the form only works when the script loads from there.

If you already have the RadarSend tracking snippet on your site, keep it. With both in place, a new contact comes with the pages they visited before signing up.

Show a field only when it’s needed#

A field can wait for a certain answer before it appears. For example, a “Tell us more” box can show up only when someone picks Other.

On the field’s row, click the Only show this field when… button, then pick the field it depends on and the answer to look for. The field gets a Conditional badge, and the snippet sets it up to hide and show on its own. While it’s hidden, it isn’t sent and it isn’t required.

Record where visitors came from#

When someone reaches your page from a link with UTM tags, the form can save those tags with their response. Say the link is:

https://example.com/pricing?utm_source=newsletter&utm_campaign=spring

Add a hidden input inside the form for each tag you want to keep:

<input type="hidden" name="utm_source">
<input type="hidden" name="utm_campaign">

When the form loads, RadarSend copies each tag from the page’s address into the input with the same name. Here, utm_source gets newsletter and utm_campaign gets spring. If a tag isn’t in the address, its input stays empty. Any tag that starts with utm_ works.

  • Only the current page counts. The tags have to be in the address of the page the form is on. If someone lands on your home page with UTM tags, then clicks through to the page with the form, the tags are gone and nothing is saved.
  • You can set a value yourself. An input that already has a value is left alone, so <input type="hidden" name="utm_source" value="footer"> always sends footer.
  • Tags are saved with the response. You’ll see them when you open it. To save one on the Contact too, create a custom field with the same key (for example utm_source) and add it to the form. Keep its input hidden in your markup.

See responses#

Click Responses on the form, or View responses in its menu on the Forms list. You’ll see how many people viewed the form and how many sent it over the last 7, 30 or 90 days. Click a response to see everything they entered and the page they were on. Export CSV downloads them all.

Follow up automatically#

To send a welcome email or start onboarding, create a Sequence and set its entry trigger to Submits a form. The form’s After submitting section lists the Sequences it starts.

Troubleshooting#

  • The submit button is greyed out. The form’s paused. Set Status back to Active.
  • The form works on your live site but not your test site. Accept submissions from only lists your live site. Add the test site too.
  • An answer isn’t showing on the contact. Check that the input’s name still matches the field in RadarSend.

Next#

To change how the form looks, show your own thank-you message or add your own checks, see Style and customize a form.